Monthly Archive for February 2004
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February 9, 2004
Boned Again
I just sent this off to those folks who so lovingly, deliberately, f-ing tardily delivered unto us Finale 2004 for OS X:
To Whom It May Concern....I have used Finale since version 1.0. I patiently waited for MakeMusic to release a long overdue OS X native version of this product. I have installed my two legal licenses of this product on precisely two computers.
Over the weekend, I changed the router portion of my home LAN and now my registration on that computer is useless and unrecognized. {...see additional note below...}
This is nearly as bad as having to wait for Finale 2004 itself, since it is now after your apparently minimal business hours and I am forced to be notationally non-productive in the digital realm.
Please explain why your company has implemented such a poor protection scheme which causes legal paid users authorization headaches when making hardware or network modifications which are TOTALLY UNRELATED TO MUSIC NOTATION; this method is akin to that used by your competitor, Sibelius, and such ridiculous means of rights management are primary in my past decision(s) NOT to purchase products like Sibelius.
Cordially,
Phil Ruokis Finale License Number (omitted here for security) Finale User since version 1.0 Repeat Contributor to your livelihood via continuous upgrades, and Disgruntled Consumer
Unbelievable.
[ ...and of course as soon as I hit "Send" to transmit this missive of dissatisfaction, I realized that it was the AirPort card that was installed that triggered this behavior and not merely the change of router. MakeMusic will be informed of this at such time as I hear from them about this important matter. In the meantime...don't do ANYTHING to your immediate CPU hardware if you want to continue to be an authorized Finale user. Ugh. ]
Posted by Turfdigger at 7:39 PM
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February 13, 2004
De-Boned
I should say that my previous post was in frustration (ya think?)
I should also say that the supervisor with whom I spoke at MakeMusic! was quite agreeable and resolved the situation within 24 hours, which is great in terms of turnaround on a trouble ticket. Interestingly, I was asked for my views on various copy-protection schemes and their invasiveness vs. effectiveness; I was more than happy to provide these views and was informed that the information provided would be relayed to the development team for further review. Huh. Howzabout that.
I'll also say that now when registering Finale 2004, users are e-mailed their machine code and response code with instructions on restoring a blown registration without using the 'net. This still does not address the issue of hardware-generated machine codes that change when hardware is modified by normal means, but I was informed that if advance notice is given prior to a hardware change, MakeMusic! can reset the registration for that machine so it may be re-registered with the new machine code.
They are very aware of current issues with the new registration scheme and are working to arrive at a suitably non-invasive method in the future.
Posted by Turfdigger at 7:19 PM
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